Waited 5 weeks to be seen, turned up 4 minutes late and then had to rebook for 4 week's time. Hands up who's been seen by a dentist immediately in their entire life?!
Ended up changing practices to Cripps Dental Centre who could fit me in within 6 days.
Have just read the reviews (whilst in the waiting room before my appointment). Everyone here works hard to look after you. I do not understand the criticisms of the reception staff. I have always found them to be friendly, courteous and helpful, both face to face and on the telephone. As a nervous patient this is a great help in that five minutes between arrival and being called for my appointment. As far as I'm concerned this is a 5* practice where I've had a range of treatments over the years.
The dentis in the down stairs room near reception is bitter, hostile and arrogant. Wouldn't go there again now because if him.
I went to register last September for booking an urgent appointment, they told me that ok, and gave me a form to fill, when I went back with the form they told me that they were not accepting new patients and that I could try going one month later, so I went a month later and I was successfully registered. They booked and appointment for me in November, which they cancelled the day before because the dentist wasn't available, at this point I was 8 months pregnant, and I highlighted that the issue was urgent as I was in pain. They told me not to worry as they will contact me asap to book another appointment, but I never received any call back, soI contact them again to book another appointment, explaining what happen with the previous one, and yes they give a new one two months later... when the issue was still urgent and I am still in pain... when I finally went to the appointment two months later, they have lost the form I filled for them twice and nothing was done to solve my issue, they just gave me another appointment for the end of April, so in other two months time 🙁 This is unbelievable as they make you feel bad as a patient and not respected at all.